Terms & Conditions

Acknowledgement
By registering for the Realtime Rewards panel you will be providing Realtime Rewards (Realtime Research a division of Rushton Services T/A The Human Network ), Cint Australia Pty Ltd and Cint AB with access to your personal information. This information will be collected and used in accordance with the National Privacy Principles and the Privacy Act 1988. Any information provided to third parties will be reported in aggregate ensuring anonymity. You also acknowledge that you may be contacted by Realtime Rewards, Cint Australia Pty Ltd, Cint AB, or other third party research agencies located both in and outside Australia and invited to take part in market research surveys.

How does it work?
Members receive emails inviting them to take part in online surveys.  For each online survey completed, members receive points that can be converted into PayPal dollars. 

On occasion we may forward a screener for a qualitative group i.e. focus group, in-depth interview or product test for which you do not accrue panel points for, rather a different paid incentive if you qualified and were selected for the study. This may be by cash paid at the end of the session, by GiftPay cards transmitted by email, by cheque, by EFT or by gift voucher.

How does the incentive scheme work?
Members are paid for every survey they qualify for and complete which will process through PayPal. It is quick and easy to set-up a PayPal account if you do not already have one. Every invitation email will clearly state the incentive and length of the survey before you begin. The amount of incentive provided is based on the length of the questionnaire. Every survey invitation you receive will indicate clearly how long it reasonably should take to complete the survey, as well as how much you will earn if completed. This incentive payment can range from $0.10 to $0.17 per minute of survey length. 

What are the surveys about?
Surveys can range widely in topics in order to gain an insight into the needs, attitudes, behaviours and motivations of a particular market or segment of people.

Who is generally invited to take part in surveys?
The surveys aim to get a good representation of people from around Australia. Occasionally there are tight quotas and those invited might get screened-out, this simply means we have already received enough responses from people with your profile or in your location. If this happens we will send you another survey as soon as one becomes available.

Often there are qualifying questions (screening questions) to determine if you are eligible to take part in a particular survey. These appear before the actual survey questions. If successful in the qualifying process, the survey will then begin. As the qualifying process is generally very short, you will not be paid if you do not qualify for the particular survey.   

Do I have to answer a survey?
Participation is entirely voluntary. There will be a link you can click on in the survey invitation email that enables you to decline any particular survey.  We realize people may sometimes not have the time to complete particular surveys, but we hope you can find time for the next one. 

Can I terminate my membership of the panel?
Yes. An unsubscribe option is available at the bottom of each invitation email.

Any other queries?
You can contact Realtime Rewards via our Contact page.

How do I collect my incentives?
When you register we will send you a Username and Password. Use these details to log into your Realtime Rewards account, from here you can go to “My Earned Points” and see how much money you have earned.  Once you have accumulated AU$17 worth of points, you are able to redeem them for PayPal dollars.  Click “Update” and you will be directed to the PayPal website.  If you do not have a PayPal account, PayPal will automatically set this up and send you details on how to log-in when the transfer is complete.  Once your money is in your PayPal account you can transferred it to your nominated bank account or use it for shopping online. 

Creating/Updating my Profile?
If you have any situational changes to update it is best to do this once you are logged into your Realtime Rewards account. We will inform you when we add any new topics for you to complete.   

Why do I need to provide profiling information?
Each member of Realtime Rewards has their own account. The registration form has some questions for you to answer in order for us to tailor surveys which may suit you best, the more information you can give us the more chance you will have of receiving relevant surveys that you will qualify for. For example, if we were conducting a survey about fuel prices, we may want to talk to people who own a car. But, if we were conducting a survey about public transport, we may talk to people who don’t own a car. 

The more profiling information we hold for you, the more paid survey opportunities for you.

I can't remember my password?
Simply head over to the log in page on the Realtime Rewards website and click the 'forgot password?' link to retrieve your password. Input your email address and a temporary password will be sent to you. You can then log in and reset your password to something that you prefer.

Survey Invitations
Survey invitations will be sent to the email address you provide. From there you can click on the appropriate link to begin or to decline the survey.  If you choose to accept the survey invitation, you will be redirected to the online survey. Please ensure that Realtime Rewards are on your safe senders list in your mail program. When you sign up, also check your junk mail for initial survey invitations, then mark as safe sender. 

Survey Timings
The time between surveys invitations can vary. Once you have completed a survey, we wait a few days before sending out another invitation.  If you do not qualify for a survey however, you will be invited to the next suitable survey. Often researchers will target particular demographics, so there is not a set schedule for receiving invitations.

Incomplete Surveys
Due to the nature of market research, it is important that you complete the entire survey or you may not receive your incentive. Some surveys will provide you with a ‘suspend’ option.  If you choose to suspend and return to the survey at a later time please be careful to follow the instructions on screen. Sometimes at the end of surveys there is a “Submit” button, you must click this button for your survey to register.

Confidentiality
Members who participate in projects are requested not to discuss the nature or outcomes of any project with any other party.

Privacy Policy
Realtime Rewards takes the privacy concerns of everyone seriously. For further information about how we use information collected from you, please review our "Privacy Policy".

Exclusions
Members and their immediate family members are not permitted to be employed by Realtime Rewards or by any other Market Research company.

Membership eligibility
Realtime Rewards Panel is open to individuals who are 15 years of age and older and a resident of Australia. Membership is specific to one individual with a unique e-mail address. A person may not appear as a member multiple times (e.g. under multiple identities) within the Realtime Rewards Panel.